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Wallet

General Information

Please review the following instructions if you have rented an EZPayConnect Virtual Wallet.

  1. The Virtual Wallet is for use in the country you select when submitting your application.
  2. There is no charge for the Virtual Wallet if it receives at least one top-up per month. Otherwise, $5 for the following month’s service will be debited from the wallet balance.
  3. The Virtual Wallet may be canceled if it receives no top-up for 30 days and does not have an annual service plan.
  4. Purchases made through the Virtual Wallet have no transaction fee.
  5. The Virtual Wallet must be used within the EZPayConnect affiliated merchant network in the country where its user resides.
  6. The Virtual Wallet is not a credit or debit card.
  7. If you delete your Virtual Wallet or lose its stored file, you will need to request that it be sent again. You are responsible for its use. If it is lost or you believe someone else may have access to it, notify EZPayConnect immediately so it can be canceled.
  8. EZPayConnect is not responsible for use of the Virtual Wallet while it is lost or stolen.
  9. EZPayConnect is not responsible for claims concerning transactions processed in our provider network.
  10. EZPayConnect will return any remaining Virtual Wallet balance once the beneficiary’s identity has been verified.
  11. Only the renter may cancel the Virtual Wallet, unless the user is the same person.
  12. For claims and refunds, the renter must contact EZPayConnect customer service directly.
  13. After a Virtual Wallet is canceled, a new application form must be completed to request another one.

Instructions for topping up by depositing into Connect LLC accounts

  1. Make your deposit at any of the banks listed on this page to top up your Virtual Wallet.
  2. Use the deposit slip to complete and submit the top-up form. Leave the remitter field blank because you are making the deposit yourself.
  3. When you use EZPayConnect LLC’s service, the Virtual Wallet service fee will be deducted from your top-up amount according to your selected plan.
  4. If you lose your deposit slip, we cannot identify your deposit in our accounts. Contact the bank branch where you made the deposit and request a copy.
  5. Enter both your phone number and the Virtual Wallet user’s phone number; we will use them to send details about your top-up.
  6. If your recipient loses their Virtual Wallet information, we are not responsible if someone else uses the wallet and spends its balance. Report the loss immediately so our system can block it; the remaining balance at the time of blocking will be respected.
  7. We can replace a lost Virtual Wallet, subject to a replacement fee deducted from the card balance or paid separately.
  8. We are not responsible for delays beyond our control, such as internet connectivity issues with our service providers or provider closing hours.
  9. By renting or topping up your Virtual Wallet, you confirm that you have read and agreed to these instructions.